Customer Communication


Quality Policy
K2 Aero Services Corp. is dedicated to delivering services and products that provide complete satisfaction to our customers.

We are committed to building quality partnerships with our customers by consistently providing quality products, optimized processing, and on-time delivery.    To support this commitment, K2 Aero Services Inc. has established a Quality Management System that will meet the AS9100 Standard.

This commitment is further demonstrated through:
  •  Ensuring adequate and on-going training is provided to our employees
  •  Adhering to proven procedures
  •  Our total devotion to meeting and exceeding all requirements
  •  Continually reviewing and improving the effectiveness of our Quality Management System 
Terms and Conditions of Delivery for customers’ purchase order define the requirements beyond those defined by the drawing(s) and/or specification(s) and are stated to better communicate performance agreements of both parties.

Confidentiality
Customer agrees to maintain confidentiality of and not use and disclose drawings, specifications, technical information or any other data supplied by K2 Aero Services Corp.

Quotations
Quotations are valid for 30 days from date of submission.

Payment
Payment terms of K2 Aero Services Corp. are 30 days unless otherwise indicated.

Delivery
Delivery of finished goods is a part of K2 Aero’s service.

Packing
Standard commercial packaging is a part of K2 Aero’s service. Specialized packing will be agreed prior to manufacturing of goods.

Warranties
Manufacturer’s warranty applies to raw materials and hardware.
 
Non-Conforming Products/Services
Customer shall submit notification to K2 Aero Services Corp. of any nonconforming product and/or material within 5 business days after the receipt of products.
Copyright 2023 - K2 Aero Services Corp.